Shipping Policy

Shipping Policy

Effective Date: October 24, 2025

1. Introduction

At The Simple State ("we," "us," or "our"), we want your shipping experience to be simple and transparent. This Shipping Policy covers the terms and conditions for product delivery from our website, thesimplestate.com.

2. Shipping Destinations

We Ship To:

  • United States (Our primary market)

We are always working to add new shipping locations. Please check back for updates.

3. Shipping Costs

Domestic Shipping (United States):

Standard Shipping: Free shipping on all orders.

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 5:00 PM EST begin processing the same day.

Orders placed on weekends or holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (Standard):

3-5 business days

Please Note: Delivery times are just estimates. Things we can't control—like bad weather, customs, or carrier issues—may cause delays.

6. Shipping Methods and Tracking

We partner with reliable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx

LTL Freight Carriers (for large items): FedEx Freight, Old Dominion, XPO Logistics

Tracking and Insurance

Tracking: All orders include tracking. We will email you the tracking information once your order ships.

Insurance: Shipments are insured against loss or damage. If you have any issues, please contact us right away.

7. Order Tracking

After shipping, you'll get an email that includes your Tracking Number, the Carrier Name, and a Link to Track Your Package.

You can track your order by visiting thesimplestate.com/track-order or the carrier's website and entering your tracking number.

If you need tracking assistance, just call us at +1 302 337 5172.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delay: If your package is delayed past the estimated time, please contact us at support@thesimplestate.com or +1 302 337 5172.

Lost Package: If tracking shows "Delivered," but you don't have it, please:

  • Check your shipping address for errors.
  • Ask neighbors or building management if they accepted it.
  • Then, contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged:

Resolution: We will work with you quickly to arrange a replacement or a refund.

9. Missing Items

If any items are missing from your order:

  • Contact us within 7 days of receiving your package.
  • Provide your order number and details of the missing item(s).

Resolution: We will investigate and promptly send the missing items or offer a refund.

10. Return and Refund Policy

Returns: We accept returns within 30 days of your order delivery.

Conditions: Items must be unused, undamaged, and in their original packaging.

Return Shipping Costs: The Simple State covers the cost of return shipping.

Refunds: Refunds are processed within 14 days of receiving the returned item and are issued to the original payment method.

For more details, please see our complete Return and Refund Policy.

11. Incorrect Address

Address Accuracy: Please ensure all shipping information is correct. We are not responsible for orders shipped to an incorrect address you provided.

Returned Packages: If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply in this case.

12. Contact Information

If you have any questions or concerns about your shipment, please contact us:

Company Name: The Simple State

Email: support@thesimplestate.com

Phone: +1 302 337 5172

Website: https://thesimplestate.com/

Address: 1521 Concord Pike, Ste 301 #347, Wilmington, DE 19803

Business Hours: Monday - Saturday: 8AM - 7PM EST Sunday: 9AM - 6PM EST

13. Changes to This Shipping Policy

We can update this Shipping Policy at any time. Any changes will take effect immediately once we post them on the website. We encourage you to review this policy often.

Thank you for shopping with The Simple State!