Return and Refund Policy

Return and Refund Policy

Effective Date: October 8, 2025

1. Scope and Contact

This policy applies to all purchases made through The Simple State website: thesimplestate.com.

For any questions about returns or refunds, contact our Customer Service team:

Email: support@thesimplestate.com

Phone: +1 302 337 5172

Website: https://thesimplestate.com/

Address: 1521 Concord Pike, Ste 301 #347, Wilmington, DE 19803

Business Hours: Monday - Saturday: 8AM - 7PM EST Sunday: 9AM - 6PM EST

2. Return Eligibility and Process

2.1 Eligibility (Change of Mind)

Customers in the United States can return an item for any reason within 30 days of receiving it, provided the following conditions are met:

Condition: The item must be unused, undamaged, and in the exact same condition you got it.

Packaging: It must be in the original packaging, with all labels and tags still attached.

Proof: You must have a receipt or other proof of purchase.

2.2 Initiating a Return

Contact Us: Email us at support@thesimplestate.com or call +1 302 337 5172 within 30 days of delivery. Give us your order number and the reason for the return.

Get Authorization: After we review your request, we will send you detailed return instructions, a Return Merchandise Authorization (RMA) number, and a prepaid shipping label.

2.3 Shipping Your Return

Package Safely: Securely pack the item in its original packaging. Include all accessories, manuals, and any free gifts.

Use Our Label: Affix the prepaid shipping label we provided to the outside of the package.

Return Window: Ship the item within 7 days of getting the return authorization.

Cost: The Simple State covers the cost of return shipping.

3. Specific Return Situations

Change of Mind

Action Required: Request within 30 days. Item must be like new.
Resolution: Refund to the original payment method, but a 25% restocking fee will be applied.

Defective or Damaged

Action Required: Notify us within 48 hours of receipt with photos/videos of the damage.
Resolution: Full refund or a replacement, and we cover all shipping costs.

Incorrect Product

Action Required: Notify us immediately upon receipt.
Resolution: We arrange the return of the wrong item (at our expense) and send the correct product.

Product Never Arrived

Action Required: Contact us if the product is past the estimated delivery time.
Resolution: We will investigate with the carrier. If lost, we offer a full refund or send a replacement.

Order Cancellation

Action Required: Before Shipment: Contact us immediately. After Shipment: Follow the standard return process.
Resolution: Full refund if not shipped. If shipped, a standard return is required.

4. Non-Returnable Items

The following items cannot be returned or refunded:

Custom or Personalized Products (made to your specifications).
Perishable Goods (like food or magazines).
Intimate or Sanitary Goods (like swimwear or personal care items) unless they are unopened and unused.
Gift Cards and Downloadable Software Products.

5. Refunds and Processing

5.1 Refund Conditions

We issue refunds after we receive and inspect the returned item. We will notify you by email once your refund is approved or rejected. The item must meet the eligibility criteria in Section 2.1.

5.2 Processing Timelines

Return Processing: We process the refund within 14 days of receiving and inspecting the item.

Refund Appearance: It may take up to 14 days for the refund to appear in your account, depending on your bank.

5.3 Partial Refunds

We may grant a partial refund in these specific situations:

The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
The item is returned late (more than 30 days after delivery).

6. Exchanges

We replace items if they are defective, damaged, or the wrong item was shipped. To request an exchange, contact us at support@thesimplestate.com. The Simple State covers the shipping costs for exchanges.

7. Legal Rights

This policy does not affect any statutory rights you have under applicable laws.

8. Questions

For more information, you can visit our FAQ Page or contact Customer Service.

By making a purchase on our Website, you agree to this Return and Refund Policy.

The Simple State